Privacy Policy

Cluster Tours & Travels ("Cluster", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website www.clustertravels.com, our WhatsApp/phone enquiries and our booking forms, why we collect it, how it is used, and the choices you have. It applies to all visitors, users and customers of our services.

By using our website or sharing your details with us to plan or book a trip, you agree to the collection and use of information in accordance with this policy.

1 Information We Collect

We collect information in the following ways:

Information you give us directly

• Name, phone number and email address, submitted through our Contact form, Plan Your Trip enquiry, package booking forms, or WhatsApp/phone conversations
• Travel preferences — destination, preferred dates, number of travellers, budget and special requests
• Identity and travel documents (such as passport details, visa information, ID proof) when required to process a confirmed booking, visa or DMC service
• Payment-related information when you make a booking payment (processed by our payment partners — see Section 3)
• Any other information you choose to share with our team while planning your trip

Information collected automatically

• Log data such as IP address, browser type, device information and pages visited, collected via standard web server logs
• Usage analytics collected through Google Analytics, to understand how visitors use our site and improve it

2 How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and prepare travel quotations and itineraries
• Process and manage your bookings, including with hotels, airlines, transport providers and destination management companies (DMCs)
• Communicate with you about your trip — confirmations, changes, reminders and support — via phone, email or WhatsApp
• Process payments and maintain accounting/invoicing records as required by law
• Improve our website, packages and customer service based on usage patterns and feedback
• Send you offers, new packages or newsletters, where you have not opted out
• Comply with legal, regulatory and tax obligations applicable to a registered travel business in India

3 Sharing & Disclosure

We do not sell your personal information. We share it only where necessary to deliver your trip or as required by law, including with:

• Travel suppliers — hotels, airlines, transport operators, local DMC partners and tour guides directly involved in fulfilling your booking
• Payment processors — to securely process advance payments and balances for your booking
• Government & regulatory authorities — where required for visa processing, immigration, or by applicable law
• Service providers — such as our website hosting, email and analytics providers, who process data solely on our behalf

Each of these parties is expected to use your information only for the purpose it was shared, and to handle it securely.

4 Cookies & Tracking

Our website uses cookies and similar technologies (such as Google Analytics) to remember your preferences, understand how our site is used, and improve your browsing experience. You can disable cookies through your browser settings at any time; some parts of the site may not function as intended if you do.

5 Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements — typically for the duration of your relationship with us plus a reasonable period thereafter, after which it is securely deleted or anonymised.

7 Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where we are not legally required to retain it
• Withdraw consent to marketing communications at any time
• Raise a grievance regarding how your data has been handled

To exercise any of these rights, write to us using the contact details in Section 11.

8 Children's Privacy

Our services are intended for adults capable of entering a booking contract. We do not knowingly collect personal information directly from children. Where children travel as part of a family or group booking, their details are provided to us by the responsible adult booking the trip.

9 Third-Party Links

Our website may contain links to third-party websites (such as Instagram, Facebook or partner booking sites). We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies separately.

10 Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

11 Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please reach out to us: